Our quality promise

Quality promise

Communication

Our customer helpline is open for charter and public transport passengers 24/7. CEO Mikko Lehtimäki handles all external communication.

Our staff

Our drivers are client service professionals and most of them speak foreign languages. They are given regular in-service training based on our special training programme. Our daily operations are based on special guidelines that are updated on a regular basis. Before starting to work for us, all drivers get special induction.

The skilled mechanics working at our garages receive regular training to keep them up-to-date with the latest technologies. All buses are regularly inspected by Lehtimäki mechanics who follow our pre-emptive, safety focused maintenance programme. Our fleet stays in safe running order and we always consider the environmental aspects.

Our cleaners make sure the coaches are constantly ready to embark on long charters. A special cleaning regimen is followed and we only use carefully chosen environmentally friendly cleaning products.

Buses

We have over 100 buses with 16 – 66 seats. Our charter buses have, among other things, air conditioning, WC, DVD and safety belts. We also use specially equipped buses for special charters. All buses have an alcolock. Learn more about our fleet.

Services for the disabled

The equipment in our charter vehicles can be made accessible to disabled passengers.

Our values

Our primary values are safety, reliability, client satisfaction and high level of services. We aim at economic sustainability through advanced practices.

Client satisfaction and feedback

One of our most important values is client satisfaction. We measure it with feedback and random satisfaction checks. All feedback is carefully analysed and we try getting back within a week. Any corrective measures are implemented without delay.

We compensate the clients direct damage from failure to perform, or from improper performance. Refunds and compensations are reviewed on a case-by-case basis.